Privacy Policy

We at DWDM.ME value your trust and take the protection of your personal information seriously. By visiting our website https://dwdm.me/ or using our services, you agree to the data processing terms described below. We comply with all current laws regarding the protection of personal information, including GDPR (General Data Protection Regulation) for EU users.

1. What data we collect

When you interact with the DWDM.ME website, we may collect the following information:

• contact details – first name, last name, email, telephone number;
• company information – company name, title, country, field of activity;
• technical data – IP address, browser type, operating system, cookies;
• interaction history – your requests, support calls, feedback;
• Order data – information about the equipment you have purchased and your preferences.

We do not collect data relating to your privacy, health, political opinions or religious beliefs.

2. Why we collect your data

All information we receive is used solely for business purposes, for example:

• to process enquiries, advise you and find the best solution for you;
• to provide technical support and service;
• to improve our website and service to make it more convenient for you;
• to keep you informed of important technical updates and news;
• to comply with legal and contractual obligations.

3. How we protect your data

The security of your information is a priority for us. We use state-of-the-art security technology:

• encryption of data so that it cannot be intercepted;
• restricted access – only employees who need to know can work with your data;
• regular security checks – we are constantly improving our defences.

Your information is stored on secure servers, access to which is strictly limited.

4. Data transmission and storage

DWDM.ME does not transfer personal data to third parties without the User’s consent, except as required by law. Data may be transferred to:

• to partners involved in order processing and product delivery;
• to state authorities if requested by them in accordance with the law.

All data is stored in secure systems and processed in compliance with security measures.

5. Cookies and other technologies

Like most websites, we use cookies – small files that are stored on your device and help the site to work better. They allow us to:

• remember your settings and preferences;
• analyse your activity on the site and improve its performance;
• show you more relevant offers.

If you want, you can disable cookies in your browser settings, but then some features of the site may not work as intended.

6. Transferring data abroad

As we work with clients and partners all over the world, it may sometimes be necessary to transfer data abroad. We ensure that international data protection standards are used in all such cases, including SCC (Standard Contractual Clauses) – standard contractual clauses approved by the European Commission.

7. How long we keep data for

We only keep your data for as long as is really necessary:

• contact details – for as long as you use our services;
• order data – for as long as it is required to fulfil our obligations to you;
• marketing data – until we withdraw your consent.

If we no longer need the data, we either delete or anonymise it.

8. Your rights

You have every right to control your information. You can:

• find out exactly what data we hold about you;
• ask for it to be corrected or deleted;
• restrict its use or opt out of marketing mailings;
• transfer your data to another company;
• withdraw consent to data processing at any time.

To exercise these rights, simply email us.

9. Changes to the Privacy Policy

We may update this document from time to time to comply with new legal requirements or changes in our operations. The most up-to-date version will always be available on our website.

10. Contacts

If you have any questions about your data or rights, just email us – we’re always here to help. Contact our support team by emailing [email protected], and we will sort out your situation as quickly as possible. Alternatively, you can leave a request via the contact form at https://dwdm.me/ – we’ll be sure to respond.